Complaint Investigation Report

Staff stated they are not monitoring the client on a constant 24 hours watch. Staff will observe the client during meals, outings, interactions with other clients and assist with daily living needs. Staff stated that the resident is prone to self injurious behaviors when the client does not get their own way, during this time the staff will direct and re-direct the client until compliance is established and the client has become calm. According to the client’s Individual Program Plan by the San Gabriel Pomona Regional Center dated 07/17/2023, page 7 lists the client’s self injurious behaviors. The IPP dated on 07/17/2024, page 6 explains clients reasonable progress and behaviors stating that client is non-verbal and engage in self injurious behaviors when not able to express their needs/wants, staff will redirect and try to determine the needs/wants. Client attends day program and is transported to day program company van daily. Six (6) out of six (6) clients interviewed could not corroborate this allegation. Two (2) clients are non-verbal, four (4) clients are unaware. Based upon record review and interviews conducted the findings indicate that, although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Copy of this report was given to Olufunke Martins, direct staff person.