Complaint Investigation Report

During the visit today, LPA Baptiste interviewed Client#1 (C1) and Client #6 (C6). LPA Baptiste also interviewed C1’s family members who shall be referred to as witness #2 and witness #3. LPA Baptiste obtained a copy of an incident report dated 1/27/2024. Upon arrival the administrator confirmed C1 returned to the facility last night (2/6/2024).

The investigation reveals the following: Regarding “Staff allowed resident to wander from facility”. It is alleged that the facility allowed C1 to leave the facility. The Administrator denied the allegation stating that C1 is allowed to leave the facility unassisted. The administrator further stated they noticed C1 was missing Saturday (1/27/2024) during their morning med. pass. The facility was not alarmed because C1 sometimes leaves the facility in the morning. 1 out of 2 staff stated they were not working at the time of the incident. 1 out of 2 staff stated they noticed C1 was not there during their morning medication and contacted the administrator. 4 out of 6 clients stated they last seen C1 on Friday evening. 1 out of 6 clients is unsure of the day they last seen C1 at the facility. LPA interviewed C1 and confirmed they left during the night but was unsure of the exact day or date. C1 further stated they did not inform any one when they left the facility. 2 out of 2 witnesses confirmed C1 went missing on Saturday and was informed by the facility. They further stated that they directed the facility to wait to see if C1 will return to the facility. LPA reviewed C1’s physician’s report and confirmed C1 can leave the facility unassisted.

The investigation reveals the following: Regarding “Staff did not report resident missing to police in a timely manner”. The Administrator denied the allegation stating they noticed C1 was missing Saturday (1/27/2024) morning. On Sunday (1/28/2024) morning the facility filed a missing person’s report. 1 out of 2 staff stated they reported C1 missing Sunday morning. 4 out of 6 residents stated they saw the police at the facility on Sunday (1/28/2024). 1 out of 6 clients stated they were not at the facility on Saturday. 2 out of 2 witnesses confirmed the facility contacted the police on Sunday (1/28/2024) and the facility provided them with the information from the police report. LPA reviewed the information from the police report and confirmed the police was called on 1/28/2024.

Based on LPA's interviews, investigation revealed: Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Exit interview conducted with Mary Argente-Granada via phone and a copy of this record provided.