Senior Care Records.

Complaint Investigation Report

Joy Home and Care, Covina02/06/2025Licence 198603449

Census6
Date signed02/10/2025 11:58:44 AM
Name of licensing program analystNicol Wesley
Name of licensing program managerLisa Hicks
The inspector’s account

The investigation revealed: The Staff did not report resident missing to police in a timely manner. During the interview with the Administrator it was reveal that she filed a police report on 02/03/25, and the last time the staff saw the resident was on 02/01/25. I also asked the Administrator if she contacted Licensing, and she answered no, she said she was getting the timeline together. LPA Wesley explained the importance for the Administrator to file her reports in a timely manner. The investigation revealed Staff did not report resident missing to police in a timely manner is SUBSTANTIATED.

Based on LPA's observations and interviews which were conducted, the preponderance of evidence standard has been met, therefore the above allegations are found to be Substantiated.

California Code of Regulations, Title 22, Division 6 and Chapter 1, is being cited on the attached LIC 9099D. Appeal rights were given. A copy of the LIC 9099/LIC 9099C/LIC 9099D was given during the exit interview.

Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction