Complaint Investigation Report

On 05/07/2025, LPA interviewed Client #1 (C1) to Client #6 (C6), Witness #4 (W4) to Witness #6 (W6) over the phone.

The investigation revealed the following: in regards to the allegation “Illegal eviction.” It is alleged that the facility issued a 30-day eviction notice to C1 although they had done nothing wrong to warrant the eviction. All the staff interviewed denied the allegation. Per 30-day eviction notice dated 04/07/2025, the eviction notice indicates the following reasons for the eviction: Communication Breakdowns, Impact on Other Residents, Program Participation Issues, and Behavioral Consequences. However, this 30-day eviction notice dated 04/07/2025 for C1 does not list specific facts including the date, place, witnesses, and circumstances for the eviction as required per Title 22 Regulations. Additionally, LPA reviewed Special Incident Reports (SIRs) that have been submitted by the facility and there are no SIRs on record that have been submitted to the Department regarding issues and/or concerns related to C1. The Department also has no documented records of C1 being a threat to the health and safety of themselves and/or other clients. Eviction letter also indicates that C1 is being evicted due to communication breakdowns between C1’s family member and the facility. LPA interviewed C1 regarding the eviction letter but C1 was unable to provide an answer to the allegation. There is enough evidence to substantiate.

Based on LPAs observations and interviews which were conducted, record reviews, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 6 and Chapter 1 is being cited on the attached LIC 9099D.

Exit interview held with the Kiara Ponds, DSP and a copy of this report and appeal rights were provided.