Complaint Investigation Report

Regarding the allegation: Staff used inappropriate form of discipline. It is alleged that the staff used inappropriate form of disciple upon the client, to punish the client for soiling themselves. Four (4) out of (4) staff interviewed deny this incident, two (2) out of (2) clients could not corroborate this incident. Two (2) out of (2) San Gabriel Pomona Regional Center service coordinators interviewed stated that the one client has history of fabricating events to get attention and does not understand the consequences for making false accusations. Based on interviews conducted, documents and records collected and reviewed. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is unsubstantiated.

Regarding the allegation: Staff did not treat resident with dignity and respect. It is alleged that the staff are not treating the clients with respect and dignity. Four (4) out of (4) staff interviewed deny this incident, two (2) out of (2) clients could not corroborate this incident. Staff has repeated claim, they understand the behaviors and conditions of the clients. The staffs’ goal is to provide positive re-enforcement and encourage clients to be productive and able to integrate into to society. Two (2) out of two (2) San Gabriel/Pomona Regional Center service coordinator have stated their clients’ goals are to confidently integrate into society. The facility in which client’s placement has occurred is through compatibility assessment. Facility staff are providing guidance and support for all other clients that reside at the facility. Based on interviews conducted, documents and records collected and reviewed. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is unsubstantiated.

Regarding the allegation: Staff hit resident. It is alleged that the staff hit C1, when C1 soiled themselves, the staff become upset. The staff put C1 under a cold shower to wash the soiled matter from their body and hit C1 when C1 complains of water temperatures being cold. Four (4) out of (4) staff interviewed deny this incident, two (2) out of (2) clients could not cooborate this incident. Two (2) out of (2) San Gabriel Pomona Regional Center service coordinators interviewed stated that client C2 has history of fabricating events to get attention and does not understand the consequences for making false accusations and of the repercussions. C1’s service coordinator stated they interviewed their client during Regional Center Investigation. C1 did not make these accusations. Based on observations made, interviews conducted, documents and records collected and reviewed. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is unsubstantiated.

An exit interview was conducted and copy of report was left with the DSP Nike Aralepo.