Complaint Investigation Report

The investigation revealed the following:

Per client interviews, C1 stated staff did not hit client. LPA attempted but failed to interview C2 to C4. Client interviews revealed staff did not hit clients. Per staff interviews, all four (4) staff who were interviewed denied the allegation. Staff interviews revealed facility had a zero tolerance policy on staff on hitting clients. They had service training to ensure clients’ right. Administrator took staff#1 (S1) off work schedule after regional center made administrator aware of this allegation.

During the visit, LPA observed staff were nice to clients. Therefore, there is not preponderance evidence to prove the facility staff hit clients while in care at the facility.

Based on the information obtained during the investigation, interviews with staff, clients, review of client files and LPA's observation, the investigation did not reveal any evidence to support the allegations mentioned above.

Although the allegations may have happened or are valid, there is not preponderance of evidence to prove the alleged violations did or did not occur, therefore, the allegation is UNSUBSTANTIATED.

An exit interview was conducted and the finding was discussed. A copy this report was provided to administrator at time of visit.