Complaint Investigation Report

In regard to allegation: “Facility bathroom is dirty," it was alleged that the clients’ bathroom is dirty and not being cleaned. Three (3) out of five (5) clients could not corroborate the allegation. Client interviews of C2, C4 and C5 revealed that clients’ bathroom is clean and staff clean the bathroom about 3 times per week. Two (2) out of five (5) clients stated the bathroom is not clean. Interview with C1 and C3 revealed that the clients’ bathroom is dirty. Two (2) out of two (2) staff denied the clients’ bathroom is dirty and not being cleaned. LPA observed that clients’ bathroom is clean and has no foul odor during the visit.

In regard to allegation: “Staff not providing a comfortable environment for resident," it was alleged that client#1 is not allowed to turn on a portable air conditioner or heater in client's room. Five (5) out of five (5) clients stated they are allowed to turn on their portable air conditioner in their room. Since the heater is a centralized heater, staff monitors the heater; therefore, clients are not monitoring it. Staff interview revealed that staff will turn on the heater when it is needed. Two (2) out of two (2) staff denied the allegation. LPA observed that clients’ room temperature and it is at a comfortable temperature.

In regard to allegation: “Staff deprived resident of toilet paper," it was alleged that client#1 is not allowed to use the facility’s toilet paper because Client #1 has used too much of it. Four (4) out of five (5) clients could not corroborate the allegation. Client interview revealed that four (4) out of five (5) clients are allowed to use toilet papers and has no restriction on using it. Interview with C1 revealed that sometime staff would not provide client with an additional roll of toilet papers. Staff interview revealed that staff will provide clients with toilet papers and may provide more when it is needed. LPA observed that clients’ bathroom has additional toilet papers available for clients’ use.

In regard to allegation: “Staff threaten resident," it was alleged that client#1 would be evicted if client#1 uses facility’s toilet paper. Five (5) out of five (5) clients could not corroborate the allegation. All five (5) clients interviews revealed no client has been threaten with eviction of using facility toilet paper. Two (2) out of two (2) staff denied the allegation. Staff interview revealed that clients have right to use toilet paper and would not be evicted by using facility’s toilet paper.