Complaint Investigation Report

In regard of staff did not provide a comfortable temperature for residents, it was alleged that staff did not turn on the AC resulting the facility was hot. All five (5) clients corroborated the allegation. Client interviews revealed staff would turn on the AC when the days were hot. All staff denied the allegation. Staff interview revealed clients had personal right to reside at the facility with a comfortable temperature. During the visit, the AC was on, however, only the fan was working, and the room temperature was 90.9 degree Fahrenheit. Therefore, the facility did not provide a comfortable temperature for clients at the facility.

Based on LPA observations and interviews which were conducted and record reviews, the preponderance of evidence standard has been met, therefore, the above allegations are found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 6 & Chapter 8, are being cited on the attached LIC 9099D.