Complaint Investigation Report

Allegation: Staff did not ensure that staff are properly trained. I t has been alleged that staff did not receive any training on food preparation or meals (including C-2’s thickener for C-2’s food). Staff interviews revealed that they have not received in-service training on food preparation or meals (including using the thickener). Interviewed staff indicated that they follow the instructions from C-2’s home on how to use the thickener and have trained each other. Staff interviews revealed that C-2 uses thickener for C-2’s drinks. Administrator indicated that staff have not received in-service training since the Administrator began their duties at this program. Interviews corroborate this allegation.

Allegation: Staff did not prevent the facility from being in disrepair. It has been alleged that the electrical outlets in the kitchen do not work. Staff interviews revealed that the electrical outlets in the kitchen near the sink area do not work. Interviewed staff indicated that the outlets for the microwave and refrigerator are operational. Interviewed staff indicated that they use the electrical outlet where the microwave is connected when they need to use it. Per the Administrator, the electrical issue has been reported to the building owner and the owner has not repaired it. Interviews and tour corroborate this allegation.

Based on interviews and tour conducted, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED .

An exit interview was conducted. A copy of this report and appeals rights were provided to Laura Bradshaw.