Complaint Investigation Report

LPA interviewed staff who denied having access to R1’s bank account which caused R1 to not pay rent on time. Staff stated that the main reason for the eviction was due to R1 causing health and safety risks to others at the facility. LPA interviewed R1 who denied causing any harm to others and indicated that the rent was not paid in full. The other residents interviewed was never served an eviction notice. There is insufficient evidence to corroborate this allegation.

Allegation - Staff damaged resident’s personal property. It is alleged that staff broke 2 of the resident’s iPads. LPA interviewed four (4) staff, and all stated they did not break any of the residents’ personal items. Staff interviewed indicated that Resident #1 (R1) does not allow staff to touch the personal belongings in the room. Staff stated that R1 would yell at staff and accuse staff of breaking things. Staff noted that they will only go into R1’s room when R1 is home to clean the room if allowed. LPA interviewed three (3) residents. Two (2) out of three (3) never had anything taken or broken by the staff. One (1) stated that the staff dropped both iPads while cleaning the room. There is insufficient evidence to corroborate this allegation.

Allegation - Staff do not ensure resident is treated with dignity and respect. It is alleged that staff are mean and threw a can of soda at the resident. In addition, staff would say things like “if you don’t like it here, then leave.” LPA interviewed staff who all denied mistreating the residents. Staff stated that R1 tends to yell at staff, but staff do not raise their voices or yell back. Staff received training on resident rights and to use de-escalation techniques to manage residents’ behaviors. Staff stated they do not threaten the residents but only explain to them that he/she can move if not happy at the home. Two (2) out of three (3) residents interviewed like residing at the facility and feel that the staff are nice and treat them with respect. There is insufficient evidence to corroborate this allegation.

Allegation - Staff do not ensure resident has access to the internet in the facility. It is alleged that the Wi-Fi was turned off to punish the resident. LPA toured the facility and observed a television in each room and in the living room. Per staff, the televisions are equipped with internet access and are working properly. The Wi-Fi is also provided for their electronic devices. Staff explained that R1 wanted access to Netflix and asked the staff to enter their information to access the account. According to staff, the resident has their own email and password for the website. LPA interviewed three (3) residents. One (1) out of the three (3) stated that the Wi-Fi in the room is not working and cannot access anything on the iPad. Another resident stated that the internet service has been working and has no issues going on the tablet. There is insufficient evidence to corroborate this allegation.