Complaint Investigation Report

In regard of allegation that facility equipment poses a hazard to residents, it was alleged that the audio devices on the back door that access to the patio was not operable. LPA interviewed staff and staff corroborated the allegation. LPA tested the audio devices on the patio door and observed that it did not sound off when the patio door opened. Thus, it poses a hazard to residents.

In regard of allegation that staff does not ensure call button accessible to resident, it was alleged that the call button was not accessible to resident. LPA interviewed residents and revealed that their call buttons were not within their reach and not accessible to them. Per staff interview, staff denial the allegation. LPA toured the residents’ rooms and observed the call buttons were either left on the “beside table” against the bed or attached to the drawer next to the bed where residents could not reach. Therefore, the call buttons were not accessible to residents.

Based on LPAs’ observations and interviews conducted the preponderance of evidence standard has been met, therefore the above allegation is found SUBSTANTIATED.

Deficiencies are being cited according to California Code of Regulations, Title 22, Division 6, Chapter 8 on LIC 9099D.

An exit interview was conducted with Elizah Arganosa, administrator assistant. A hard copy of this report and appeal right were provided.