Complaint Investigation Report

Allegation: Staff do not provide a good quality of food to residents in care.

It was alleged that the facility doesn’t provide quality food to residents. To investigate this allegation LPA conducted interviews with staff and clients. All staff interviewed informed LPA that food is served fresh and that they are not aware of any complaints as it pertains to food. LPA was also informed that the facility purchases groceries every Saturday or as needed. Upon a new client’s admission, once the staff is aware of special diets, allergies or other restrictions/limitations, an additional grocery shopping is being scheduled immediately. Four (4) clients interviewed expressed no concern regarding this allegation and informed LPA that they are satisfied with the quality of food. All clients stated that the facility has plenty of food and the staff will always purchase extra, upon request. Lastly, LPA visited the kitchen and inspected the kitchen cabinets and two (2) refrigerators. LPA observed two-day perishable and seven-day non-perishable food supply. LPA also observed a daily/weekly/monthly menu available. Therefore, based on interviews, LPA inspection and observation, this allegation is deemed Unsubstantiated, at this time.

Allegation: Facility does not have an adequate supply of food.

At approximately 9:15am, LPA conducted a physical plant tour to the kitchen and observed two (2) fully stocked refrigerators. Top shelf had leftovers with labeled containers. Middle shelf is used for dairy, eggs, etc. One drawer was designated for fruits and the other for vegetables. The freezer area had plenty of meat such as: chicken, fish, ground beef, etc. LPA was informed that the facility purchases food supply from Amazon and Walmart. During today’s visit four (4) clients interviewed did not express any concern regarding the above allegation. Therefore, based on LPA observation, inspection and interviews this allegation is deemed Unsubstantiated, at this time.

Allegation: Staff did not provide resident with linens.

It was alleged that the facility bedding/linen was old and had an odor to them. To investigate this allegation, LPA conducted an interview with the Operations Manager and was informed that currently, the facility has twelve (12) sets of open linen and seven (7) brand new sets that are still in the boxes. Four (4) clients interviewed expressed no concern regarding this allegation and informed LPA that the bedding/linens are being changed at least once a week or as needed and no smell has been observed. LPA visited all six (6) bedrooms, designated for clients use and observed all beds, bed sheets, comforters, pillows and pillowcases are in good condition and no odor was present. Therefore, based on LPA observation, inspection and interviews this allegation is deemed Unsubstantiated, at this time. Continue on LIC9099-C