Complaint Investigation Report

Allegation: Staff made inappropriate comments about a client while in care

To investigate this allegation, LPA conducted an interview with the Program Director, Operations Manager, and a Licensed Vocational Nurse (LVN). All parties interviewed denied the above allegation and informed LPA that the staff always takes care of all clients with dignity and respect. LPA was also informed that facility conducts monthly meetings with all staff regarding the basic services, personal rights, mandated reporter, etc. LPA conducted review of all training documents and confirmed the completion of training. Furthermore, LPA conducted interviews with five (5) clients and four (4) out of five (5) clients interviewed expressed no concern regarding this allegation. Based on interviews and an information obtained, there is not enough sufficient evidence to support the allegation. Therefore, the allegation is Unsubstantiated, at this time.

Allegation: Staff did not safeguard a client's personal belongings

To investigate this allegation, LPA conducted an interview with the Program Director and was informed that upon admission all clients personal belongings must be inventoried. In addition, pictures of all personal items must be taken and attached to client’s individual file. Interview with the Operations Manager and Licensed Vocational Nurse (LVN) confirmed the statement provided by the Program Director. Both parties interviewed also informed LPA that during the employee orientation training, employees are made aware of the facility theft and loss policy and their role in safeguarding the clients’ belongings. Five (5) out of five (5) clients interviewed expressed no concern regarding this allegation. Clients interviewed stated; while living at the facility, they have not had any personal items stolen and feel confident that staff adequately safeguard their personal items. Lastly, LPA conducted review of Client/Resident Personal Property and Valuables and observed a proper inventory log with signatures. Based on interviews and an information obtained, there is not enough sufficient evidence to support the above allegation. Therefore, the allegation is Unsubstantiated, at this time.