Complaint Investigation Report

Both S1-S2 emphasized the facility's commitment to providing 24/7 care throughout the year. Regarding S1's attendance at a funeral, a copy of the obituary was provided for verification. S1 also noted that during this time, arrangements were made to ensure continuous care, offering to leave the funeral, if needed, to facilitate the resident’s return from the hospital or to have the resident transported back to the facility by someone else. S1-S2 reiterated staff presence at the facility during this period.

LPA Bunker requested copies of supporting documents.

Investigation revealed the following: In the conducted interviews with staff members S1 and S2, as well as residents R1 through R5, it was unequivocally established that at no time was there an incident of a resident waiting unattended for seven hours. Both staff and residents attested to the fact that the facility is manned 24 hours a day, seven days a week, throughout the year, ensuring continuous and adequate supervision. The consensus among those interviewed is that residents consistently receive the necessary care and oversight.

Regarding the specific incident at St. Francis Medical Center, staff member S1 explained that it represented a significant misinterpretation of events. S1 confirmed that arrangements for suitable transportation services for the resident in question were indeed made. This response was prompted by an inquiry from the facility's Social Worker, to which S1 assured the timely and safe return of the resident to the facility. S1 expressed surprise and concern over the filing of a complaint, as no issues regarding the resident were reported or observed. Both S1-S2, along with residents R1 through R5, consistently validate the unwavering presence of staff members at the facility, ensuring ongoing care and supervision. In light of these testimonies, S1-S2 categorically refute any allegations of neglect pertaining to this matter.

Based on interviews, available evidence, observation, information received, and records reviewed there was not enough sufficient evidence to support the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is deemed unsubstantiated.

A copy of the Complaint Investigation Report LIC9099 & LIC9099-C was provided to Licensee Andrea Robinson. There were no deficiencies cited. An exit interview was conducted.