Complaint Investigation Report

All staff stated that they work in the facility various shifts and hours during the week and weekends. Staff also stated that the clients are never left alone at the facility and that there are always staff present to take care of the clients.

The department observed that the clients are at the day program from 9:00am-1:00pm Monday through Friday. The department reviewed the staff roster and verified scheduling by interview and observed that staff are scheduled Monday through Sunday on various shifts overlapping one another to cover a 24-hour period. The department also verified that the clients are Regional Center clients and the staffing ratio is 3 clients to 1 staff.

Based on interviews and records that were reviewed, there is insufficient evidence to support the allegation that Facility is providing insufficient staffing. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated.