Complaint Investigation Report

The investigation revealed the following: Allegation #1- Lack of care and supervision client is left unattended.

The details of the complaint alleged that the facility’s clients are often left alone, and the administrator is consistently unavailable. It was reported that due to inadequate staffing levels, clients have been left unattended at the home. On 3/17/2026, from 9:30am-2:00pm, the department interviewed staff (S1-S3) and clients (C1-C2) regarding the allegation. 3 of 3 staff denied the allegation that because of Lack of care and supervision client is left unattended. All staff stated that the clients are never left alone at the facility and that there are always staff present to take care of the clients.

The department interviewed clients (C1-C2) about the allegations and 1 out of 2 clients denied being left alone. While one client, due to cognitive difficulties, was not able to participate in the interview fully.

The department reviewed staff files and interviewed staff about scheduling and observed that the facility has a sufficient number of staff to supervise the clients in care.

Based on interviews and records that were reviewed, there is insufficient evidence to support the allegation that because of Lack of care and supervision client is left unattended. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated .

Allegation #2- Uncleared individuals are residing in the facility.

The details of the complaint alleged that the licensee has a family member that resides at the facility and has direct access to the clients. It was reported that they have not been cleared by the Community Care Licensing Division (CCLD). On 3/17/2026, from 9:30am-2:00pm, the department interviewed staff (S1-S3) regarding the allegation. 3 of 3 staff denied the allegation that Uncleared individuals are residing in the facility. All staff stated that there are no uncleared individuals or staff who are not associated with the facility residing in the facility or living there.

The department reviewed staff files and observed that all individuals were associated to work at the facility.

Based on interviews and records that were reviewed, there is insufficient evidence to support the allegation that because of Uncleared individuals residing in the facility. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated .

No deficiencies were found and no citations were issued for this complaint investigation.

An exit interview was conducted with Jonathan Stump, Direct Support Professional, and a hard copy of this Complaint Investigation Report was provided.