Complaint Investigation Report

Regarding allegation: Due to lack of supervision client wandered away

On 8/16/21 LPA interviewed the reporting party regarding the above allegation. She stated C1 was at a another in 2016. and had wander away from the facility and was taken to jail She stated administrator did not report the incident. On 8/17/21 -9/2/21 LPA interviewed the Administrator and staff S1-S2 regarding the above allegation. Administrator stated C1 was with client when he wander away and not at her facility. Staff 1-2 stated they were not present during the incident.

Regarding allegation: Staff failed to keep the facility clean

On 8/16/21 LPA interviewed the reporting party regarding the above allegation. She stated C1 and C2’s bedrooms were not clean due to clients using the restroom on the floor and would desiccated. She stated staff did not clean the rooms. On 8/17/21 -9/2/21 LPA interviewed the Administrator and staff S1-S2 regarding the above allegation. Administrator and staff stated C1 did use the restroom floor and they would clean rooms. Administrator stated behaviorist was contact regarding incidents.

Regarding allegation Staff isolated client

On 8/16/21 LPA interviewed the reporting party regarding the above allegation. She stated C1 and C2’s was isolated in their rooms when they came from the hospital. On 8/17/21 -9/2/21 LPA interviewed the Administrator and staff S1-S2 regarding the above allegation. Administrator staff were in quarantine due to pending covid-19 results. S1 stated that the day program had a positive staff and C1 was around the staff and was awaiting pending results.

Although the allegations are valid or may have happened there is insufficient evidence to support the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

Exit interview conducted and a copy of this report was provided Ashley Acosta, the Administrator.