Complaint Investigation Report

On 8/16/21, LPA interviewed the reporting party regarding the above allegation. She stated there was an altercation between C1 & C3. She stated staff were not trained to handle the situation and clients were sent their room. On 8/17/21 -9/2/21 LPA interviewed the Administrator and staff S1-S2 regarding the above allegation. Administrator and staff stated there was an incident between C1 & C3 but they were able to de-escalate the situation. Based record reviewed staff S1, S2 and Administrators training record was not current.

Regarding Allegation: Facility is operating out of ratio

On 8/16/21, LPA interviewed the reporting party regarding the above allegation. She stated when she was at the facility in February that S2 was only one there with 4 clients 4pm -12 pm. On 8/17/21 -9/2/21 LPA interviewed the Administrator and staff S1-S2 regarding the above allegation. Administrator and staff stated there is two staff available to clients. Administrator stated herself and S1 are there in the daytime. S1 and S2 also stated there is 2 staff during shifts. Based on interviews and time sheets review that Administrator was working am shift with staff and one staff working from 12 PM-4 PM.

On 8/16/21 LPA interviewed the reporting party regarding the above allegation. She stated C1 and C2 were Illegally evicted. She stated the administrator is evicting C1 and C2 due to her being involved with the client’s well-being. She stated the administrator doesn’t like her involvement and doesn’t answer her calls when she checks on them. She stated administrator had to move them.