Complaint Investigation Report

The assisted living kitchen is too small and this is why they use the other two kitchens to cook the food and the food is transported to the assisted living kitchen in hot boxes to serve the assisted living residents. LPA interviewed 6 staff working in the Abernathy kitchen, 4 staff working in the skilled nursing kitchen, and 2 staff working in the assisted living kitchen, and they all denied the allegation. LPA also interviewed a staff from Building and Grounds whom stated that Commercial Quality Pest Control comes every Monday to provide preventive measure services throughout the entire property and there has been no reports of a rat infestation. LPA reviewed the pest control service logs dating back to May 2024 and there is no report stating that there is a rat infestation. Residents interviewed could not corroborate the allegation. LPA toured all 3 kitchens on the property and did not observe any rats or rat droppings.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Exit interview held and a copy of the report was provided