Complaint Investigation Report

LPA reviewed the Individual Service Plan for Client #1 which addresses the verbal and aggressive behaviors that client is trying to reduce. The plan recommends for staff to speak quietly when behavior occurs so that Client #1 would model the voice. 2 out of the 3 clients interviewed stated that Staff do not yell or curse at them. They feel the staff treat them well and never heard any staff speaking inappropriately to others.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

An exit interview was conducted with the Administrator. A copy of this report along with the appeal rights were provided.