Complaint Investigation Report

The investigation revealed of the following: Allegation#1 "Resident sustained unexplained injuries while in care." LPA interviewed staff and reported when R1 first admitted to the facility. R1 already came with a lot of skin tears on his arms and staples on his forehead. The administrator also stated that R1 likes to jump out from the hospital bed rail and wheelchair when R1 feels agitated which may caused some skin tears on his hands or arm. Hospice also reported when R1 felt agitated. R1 may bite or scratch himself which caused the skin tears but R1's skin condition was resolved.

Allegation#2 " Resident was not provided proper eviction notice. " LPA interviewed administrator and reported facility never planned to evict R1. The facility never provided any eviction notice to resident or family members. It was the agreement between R1's family and hospice agency and family decided to send R1 back home and live with the family.

Allegation#3 " Staff did not notify authorized representative about injuries." LPA interviewed four residents and all denied the allegation. They all reported anything happened to them, the staff or facility would notify their family members or authorized representatives immediately. They never delayed reporting. The resident's family also reported facility is on top of notifying family members. The administrator also stated that if resident fell and was unable to move or in any serious condition, they usually would call 911 immediately and then they would notify hospice and family or authorized representatives at the same time.

Allegation#4 " Resident room is not properly cleaned resulting in room is malodorous. " LPA interviewed four residents and all reported their room are clean, nice and with no smell. LPA interviewed staff and reported sometimes residents may have accident on their bed and it definitely smelled bad but they would change the bedsheet right away and open up the window for the fresh air. Staff also clean residents' room every day. LPA also toured residents' rooms and they are all in sanitary and free of odor.

Allegation#5 " Resident not provided adequate sleeping conditions." LPA interviewed four residents and all reported they all sleep in their own bed and have a good sleeping environment and conditions. LPA interviewed staff and reported all residents sleep in their bed. The administrator stated R1 had a full hospital bed rail since day one through the hospice agency.