Complaint Investigation Report

The investigation revealed of the following: Allegation#1 " Resident had unexplained injury" it was alleged Resident #1 received a black eye while living at the facility. Interviews with staff indicated the resident never had a black eye while residing at the facility. Interviews with staff revealed the resident was aggressive and would hit staff but did not have self injurious behaviors. Staff stated they never witnessed any staff hit the resident or hear about a staff hitting the resident or any other resident. LPA also interviewed residents and residents families and reported residents they never had any unexplained injury and the staff take good care of them and they are doing their best for the residents.

Allegation#2 " Staff did not notify authorized representative of residents injury" it was alleged the facility did not notify the responsible party of Resident #1 after sustaining a black eye at the facility. Interviews and records reviewed indicated the resident did not have a black eye, therefore the facility never contacted the responsible parties. A photograph was provided of the resident with the alleged black eye and LPA could not verify if it was the angle of the picture or a black eye. LPA also interviewed the residents and residents families and reported the facility staff always notified the authorized representative with any concerns of the residents. The staff are on top of it and they always provide good care to the residents. They have no concerns or complaints about the facility.

Based on the additional residents interviews conducted, the complaint investigation findings remain the same: UNSUBSTANTIATED.

Exit interview was conducted with the Assistant Administrator Laura Hernandez and a hard copy was provided.