Complaint Investigation Report

LPA interviewed current and former staff #1-15 and #17-18 along with Witness #19 telephonically on the following dates; 12/29/2020, 2/9/2021, 2/11/21, 2/12/21, 3/16/21, 3/23/21, 4/6/21 and 4/16/21. On 11/2/2021, LPA requested copies of additional residents records.

The investigation revealed the following: In regards to allegation, "Food service is inadequate," LPA interviewed staff in regards to meals served. (12) out of (18) staff members indicated they never seen any issues with the food the facility served and they quantity was enough. They stated the quality was also good and never heard of the facility running out of food. Staff indicated the residents had (3) meals a day and (2) snacks.

In regards to allegation, "Facility has inadequate laundry service," based on interviews conducted (12) out of (18) interviews conducted stated they never had an issue with the laundry being done for the residents and never heard of the facility running out of laundry soap. Per interviews, the residents had their clothes washed by the laundry person and would get done.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated. An exit interview was conducted with the Assistant Administrator, Laura Hernandez and Caregiver, Elvira Cortez and a hard copy was provided.