Senior Care Records.

Complaint Investigation Report

Mountain View Center, Claremont10/27/2021Licence 197801605

Census9
Date signed10/27/2021 03:55:04 PM
Name of licensing program analystLinda M Almaraz
Name of licensing program managerChristine Yee
The inspector’s account

Interviews with staff indicated the resident never had a black eye while residing at the facility. Interviews with staff revealed the resident was aggressive and would hit staff but did not have self injurious behaviors. Staff stated they never witnessed any staff hit the resident or hear about a staff hitting the resident or any other resident.

In regards to allegation " Staff did not notify authorized representative of residents injury" it was alleged the facility did not notify the responsible party of Resident #1 after sustaining a black eye at the facility. Interviews and records reviewed indicated the resident did not have a black eye, therefore the facility never contacted the responsible parties. A photograph was provided of the resident with the alleged black eye and LPA could not verify if it was the angle of the picture or a black eye.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated. An exit interview was conducted with the Assistant Administrator and a hard copy was provided.

Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction