Complaint Investigation Report

The investigation revealed the following: regarding the allegation- “Facility staff do not provide adequate food service to residents.” It is alleged staff over salted food and did not provide quality food service to residents and their families on 04/19/2025. LPA Ramirez toured kitchen area and dinning room area during visit. LPA Ramirez observed facility walk in refrigerator temperature to read 40 degrees F, which is within regulation General Food Service Requirements- 87555(b)(21) . LPA Ramirez observed stored food in containers to contain labels that indicated “preparation date and use by date” on all containers with food. Food was stored away from chemicals and cleaning sinks. LPA Ramirez did not observe spoiled food while inspecting perishable foods and non-perishable foods. LPA Ramirez observed kitchen staff wearing hair nets and using gloves while handling food during today’s visit. Four (4) out of the four (4) staff interviewed did not corroborate this allegation. One (1) out of six (6) residents interviewed corroborated this allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED .

No violations were observed during this investigation visit. Exit interview conducted. A copy of this report was provided via email.