Complaint Investigation Report

EA also reviewed client’s power of attorney documents, doctor’s note, care logs, and billing invoices. The HCO has these policies and procedures in place that the HCO reviews with their clients and HCAs. The HCO appears to be adhering to its policies and procedures.

Based on evidence gathered through interviews and records review, the preponderance of evidence standard has not been met, therefore the above allegation is found to be UNSUBSTANTIATED.

EA concluded the visit with an exit interview and provided a copy of this report along with appeal rights to the licensee.