Complaint Investigation Report

194700025-12-6-2023-47-HC-WSCT-CZXVVF-20240129154616

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

HOME CARE SERVICES , 744 P STREET, MS 09-14-90

This is an official report of an unannounced visit/investigation of a complaint received in our office on

04/12/2023 and conducted by Evaluator Ruben Perez

COMPLAINT CONTROL NUMBER: 47-HC-20230412083010

On 11/15/23, Analyst Ruben Perez arrived at the business address for Comfort Keepers 237. Analyst Perez introduced himself and was greeted by Michael Craig. Analyst explained that he was there to investigate the above complaint allegation. Analyst Perez interviewed Lorena regarding the company’s onboarding process for caregivers including background check and registration on the Home Care Aide (HCA) Registry. Analyst Perez also reviewed personnel files and payroll to ensure licensing requirements are met. The documentation demonstrated that certain caregivers were working prior to clearance on the Home Care Aide Registry.

Based on Analyst’s observations and interviews, the preponderance of evidence standard has been met, therefore, the above allegations are found to be SUBSTANTIATED. Health and Safety Code, Division 2, Chapter 13, Article 7, Section 1796.43(a) is being cited on the attached LIC 9099D.

Analyst Perez concluded the visit with an exit interview and provided a copy of the HCS 9099 investigation report along with appeal rights.