Complaint Investigation Report

The investigation revealed the following. Regarding Allegation(s): Staff withheld clients' personal belongings- It is alleged S1 withheld C1’s headphones and the remote controller to the T.V. in C1’s shared bedroom. LPA Ramirez reviewed San Gabriel/Pomona Regional Center (SGPRC) Corrective Action Plan (CAP) dated 3/12/24. The CAP revealed that S1 confirmed that they have in the past removed C1’s headphones and the remote controller to C1’s T.V. due to C1 increasing the volume after being repeatedly told by staff to lower the volume. S1 additionally revealed that they would search for C1’s headphones and the T.V. remote control in C1’s room and would request these items from C1 in the afternoon when S1 discovered the afternoon shift did not remove these items from C1. Interview with W1 revealed that facility staff were aware that C1 had these items removed and that staff acknowledged this was done to so C1 would sleep at night, to prevent C1 from increasing the T.V. volume too loud which causes his roommate (C2) to have behaviors. LPA Ramirez interviewed C1 and C1 confirmed this allegation and stated it made C1 upset when staff took these items away. Based on interviews and records reviewed, the preponderance of evidence standard has been met, therefore the above allegation is found to be Substantiated .

Facility doesn't have a working telephone- It is alleged on 3/5/24, the facility telephone was in disrepair. The CAP revealed that the facility phone was observed to not be working on 3/5/24 and was replaced and repaired within two hours. An interview with W1 confirmed this allegation. Three (3) out of four (4) staff confirmed the facility phone had not been working for a few weeks. During today's visit LPA Ramirez observed facility phone to be operational and in good repair. Based on interviews and records reviewed, the preponderance of evidence standard has been met, therefore the above allegation is found to be Substantiated .

Deficiencies are being cited for this investigation. Exit interview was conducted and a copy of this report, 9099-D and appeals rights was provided.