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Complaint Investigation Report

A & M II Home Care, Claremont11/27/2023Licence 198601320

Census6
Date signed11/27/2023 04:24:00 PM
Name of licensing program analystJewel Baptiste
Name of licensing program managerLisa Hicks
The inspector’s account

The investigation reveals the following: Regarding “Staff did not meet residents' diapering needs”. It is alleged that the clients sit in three (3) diapers, so that staff do not have to change them. The Administrator denied the allegation stating staff are required to check the clients every 2 hours. The administrator further denied witnessing staff leaving clients in three diapers during the day. 2 out of 2 staff denied the allegation stating they change the clients every two (2) hours, and they wear one (1) diaper at a time. 2 out of 6 clients stated staff assist them with diaper changes with no problems. 4 out 6 client’s interviews could not be used. During the tour LPA Baptiste observed sufficient incontinent supplies and did not observe incontinent odors in the facility.

The investigation reveals the following: Regarding “Staff did not provide activities for residents”. It is alleged that the clients sit in their wheelchair all day long. The Administrator denied the allegations, stating 5 of the clients attend a day program Monday through Friday, and 1 client attend school Monday through Friday from 7:30 to 4pm. 2 out of 2 staff denied the allegation stating the clients attend day program Monday through Friday. Staff further stated during the weekend the clients attend community outings, stores, restaurants, Car Museum and engage in activities such as bingo, coloring, and use beads for necklace and bracelet making. During the tour LPA observed Beads, Uno cards, Monopoly, Scribble, and Coloring supplies. 2 out of 6 clients stated they participate in different activities with the assistance of the staff. 4 of 6 client’s interview could not be used. LPA reviewed each client leisure activities log and observed the clients do an activity between one (1) to thirteen (13) times a month, depending on the client.

Based on LPA's interviews, investigation revealed: Although the allegation may have happened or is valid,

there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the

Exit interview conducted with Mona De La Rosa and a copy of this record provided.

Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction