Complaint Investigation Report

Regarding allegation: Staff do not meet incontinence needs of resident.

It is alleged that staff put (3) adult briefs on a client and left the client to sit in urine soaked briefs, rather than assisting them to use the restroom. (4) of (4) staff denied the allegation. Staff stated that the all clients wear briefs in case of an accident, but most can toilet independently. Staff state facility policy is to check all clients every two hours and as needed for brief changes. They stated clients are changed whether soiled or not. Per client's IPP's and Physician's Reports, (4) of (6) clients can toilet independently. Per client's IPP's, (2) of (6) clients require incontinence care, and the facility continues to meet client's needs and are appropriately placed. (4) of (6) clients interviewed could not corroborate the allegation. During the facility tour, LPA observed a sufficient amount of incontinence supplies for clients in care, labeled and organized by client name/sizes. LPA inspected client rooms and bathrooms and observed them to be clean, sanitary, and free of odors. LPA also observed clients for any signs of neglect and noted that clients were all wearing clean clothing, were free from odors, and were observed to be comfortable while sitting, doing different activities. This allegation is Unsubstantiated.

Regarding allegation: Staff do not provide activities for resident.

It is alleged that a client is left in their wheelchair all day long and is not provided with any activities. (4) of (4) staff interviewed denied the allegation. It was stated that all clients attend day program during the week and have facility outings at least once a week to different places they choose. They also stated clients engage in activities of their choice when they return from their program. (2) of (6) clients interviewed stated they like the activities at the facility, which include coloring, watching tv, going to the mall, going out to eat, and going shopping. C2 stated that every Tuesday, clients participate in deciding where their upcoming outing will be. (4) of (6) clients could not corroborate the allegation. Per the Client's Activities Calendar, it is noted that clients have had outings at least twice a month, every month since January 2023. This allegation is Unsubstantiated.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore, the allegation is Unsubstantiated.

Per California Code of Regulations, Title 22, Division 6, Chapter 6, no deficiencies are being cited.

An exit interview was conducted with Licensee, Mona Dela Rosa and a copy of this report was provided