Complaint Investigation Report

During this investigation, LPA interviewed S-2 through S-6. LPA attempted to interview S-1 (left message for return call). Per staff interviews, S-1 no longer works at this facility. LPA was unable to interview C-1, C-2 and C-5 as they are non-verbal. C-3 was not present during this visit and LPA attempted to interview C-3 via telephone at program and C-3 was out in the community. C-4 no longer resides at this facility (C-4 is also non-verbal). LPA interviewed the assigned Service Coordinator (SC) from San Gabriel Pomona Regional Center. Per SC interview, SC has not received any complaints/concerns in regards to these allegations. SC does not have any concerns pertaining to these allegations.

Allegation: Personal Rights/Staff member caused injuries to client. It is alleged that S-1 hits clients and is aggressive towards clients. Interviewed staff indicated staff members do not cause injuries to clients. Interviewed staff indicated they have not witnessed nor received any concerns/complaints in regards to staff causing injuries to clients (including S-1). Interviewed staff indicated that the clients residing at this home have severe behaviors and that staff are trained to handle clients’ behaviors. Indicated behaviors are being monitored, recorded and reported to the behaviorist. Staff Indicated C-1 exhibits Self-Injurious Behavior (at times resulting in bruising). LPA was unable to interview C-1, C-2 and C-5 as they are non-verbal. C-3 was not present during this visit and LPA attempted to interview C-3 via telephone at program and C-3 was out in the community. C-4 no longer resides at this facility (C-4 is also non-verbal). Staff and SC interviews do not corroborate this allegation.

Allegation: Personal Rights/ Staff member handles clients in a rough manner It is alleged that S-1 handles clients in a rough manner. Staff interviews revealed that staff members do not handle clients in a rough manner. Interviewed staff indicated they have not witnessed nor received any concerns/complaints in regards to staff handling clients in a rough manner (including S-1). LPA was unable to interview C-1, C-2 and C-5 as they are non-verbal. C-3 was not present during this visit and LPA attempted to interview C-3 via telephone at program and C-3 was out in the community. C-4 no longer resides at this facility (C-4 is also non-verbal). Staff and SC interviews do not corroborate this allegation.

Refer to LIC 9099C for the continuation of this report.