Complaint Investigation Report

The investigation revealed the following. Regarding Allegation: Facility is not meeting the needs of a resident in care- It is alleged the facility is not meeting the needs of clients in care by allowing clients to scream and yell as if they are in distress. Six (6) out of six (6) staff interviewed deny this allegation. One (1) out of three (3) neighbors interviewed deny this allegation. Due to cognitive impairments and three (3) out of four (4) clients being nonverbal, LPA Ramirez was unable to interview clients. LPA Ramirez conducted physical plant tour, client record review, medication review, and personnel record review. LPA Ramirez observe staff assisting clients with grooming and transportation into facility vehicle. LPA Ramirez observed facility charting notes for all clients, for the month of 01/2024. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED .

Exit interview conducted and a copy of this report was provided.