Complaint Investigation Report

Allegation 2: Staff verbally abuses a resident while in care

Allegation 3: Staff is mistreating a resident while in care

It is alleged that residents are being verbally abused and mistreated by staff. To investigate this allegation LPA conducted interview with three (3) residents and five (5) staff members. LPA attempted to interview an additional three residents but due to their medical condition the residents were unable to provide answers. Interviews with residents revealed two (2) out of three residents (3) stated they are not mistreated nor verbally abused by staff. Interviews with five (5) out of five (5) staff members revealed they have not heard any complaints from residents stating they are being verbally abused nor mistreated. All five (5) staff stated they have not witness any other staff verbally abusing or mistreating the residents. Based on interviews these allegations are deemed Unsubstantiated.