Complaint Investigation Report

Facility did not provide a copy of the resident's records to the resident representative in a timely manner

It is alleged that a representative for R1 and someone that is allowed to obtain copies of pertinent information related to R1's file was not provided copies of R1's records in a timely manner. LPA conducted interviews with R1's representative and facility staff regarding this allegation. LPA also obtained copies of emails regarding the request for R1's records between R1's representative and the administrator. Information obtained from interviews and documents obtained show that the facility failed to give copies of R1's records in a timely manner. Based on the information obtained this allegation is deemed Substantiated. Deficiency cited on LIC 9099 D.

Facility staff did not answer resident's emergency call signal in a timely manner

It is alleged that facility staff did not answer R1's emergency call signal in a timely manner. LPA conducted interview with R1 and facility staff regarding this allegation on 6/25/22 and 7/7/21. Based on the interviews conducted this allegation was deemed Substantiated. This allegation was also investigated in another complaint investigation at this facility with regards to complaint control number 31-AS-20210621140710. This complaint allegation was alleged around the same time as this allegation. Due to this already being investigated and cited no further citation will be issued with regards to this allegation.

Exit interview conducted. Copy of report issued.