Complaint Investigation Report

191221435-6-24-2022-31-AS-MVAO-CFTQFA-20220628120737

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 21731 VENTURA BLVD., STE. 250

This is an official report of an unannounced visit/investigation of a complaint received in our office on

03/16/2021 and conducted by Evaluator Wendell Smith

COMPLAINT CONTROL NUMBER: 31-AS-20210316164810

Licensing Program Analyst (LPA) Wendell Smith conducted an unannounced subsequent visit to finish investigation into the allegation above. LPA met with administrator Lilit Mnatsakanyan and explained the reason for this visit.

It is alleged that resident #1 (R1) was mentally abused by staff. LPA conducted an interview with R1 from regarding the complaint allegation from 12:50-1:30pm. LPA conducted interviews with facility staff regarding the complaint allegation from from 12:30-12:45pm. LPA obtained and reviewed information from R1's facility file. Information from interviews conducted reveal that R1 did have an issue with the facility over medication management that is being addressed in another complaint (31-AS-20210628140259) but there is no issue regarding R1 being mentally abused by any staff. Based on the information obtained through interviews this allegation is deemed Unsubstantiated at this time. Exit Interview conducted.