Complaint Investigation Report

Allegation: Staff is not feeding an adequate amount of food to residents in care.

It was alleged that residents are only served a bagel with cream cheese and jelly for breakfast. To investigate this allegation, at approximately 10:00am, LPA made a visit to the kitchen and observed it is fully stocked with perishable and non-perishable foods. LPA also observed the residents with special dietary needs are posted in the kitchen prep area with pictures of the residents and their food choices or required preparation. Interview with the Chef and a cook revealed that the food is restocked regularly at least 2 times a week, on Monday and Thursday. The document review of food options revealed facility provides variety of food that include protein, grains or starch, vegetables, dairy, and fruits or juice daily. LPA observed the lunch ingredients being prepared for the day as followed: steak and potato soup, carnitas, grilled shrimp, mixed green salad and creamy mushroom pork chops. Additionally, LPA was informed that an alternative menu for breakfast, lunch and dinner is also available (daily). Review of the facility menu (for 09/18/24) confirmed the accuracy of providing meals for that day. Interviews with the Chef, cooks and the Administrator also revealed that the residents never had any concerns and that the staff will also customize food being served upon resident's request. Twelve (12) out of thirteen (13) residents interviewed expressed no concerns regarding this allegation and informed LPA that the facility always provides adequate food for breakfast, lunch and dinner. Based on LPA's interviews, observation, and document review the above allegation is found Unsubstantiated, at this time.

Allegation: Facility is not following posted menu.

To investigate this allegation, LPA conducted a tour in the kitchen, and interviewed staff and residents. Interviews with twelve (12) out of thirteen (13) residents revealed that the facility always follows the daily menu. All residents interviewed expressed no concerns regarding this allegation. Moreover, interview with the Chef and a cook revealed that very rarely, due to the shortage of ingredients and or staff (since some meal preparations can be time consuming), the facility may change the menu. However, once that happens, all residents are made aware of the changes, promptly. Lastly, at 11:30am, while interviewing residents in the dining area, LPA observed lunch being served is consistent with the daily menu. Based on information obtained through interviews and document review this allegation is deemed Unsubstantiated, at this time.

No citations issued during today's visit.

Exit interview conducted and copy of this report signed and delivered.