Complaint Investigation Report

Out of six (6) staff members interviews, all of them stated they were aware that R1 has received additional services such as medication administration, dressing, grooming, and toileting needs at some point during her time at this facility.

Based on R1’s updated Physician Report, R1 needs assistance with Self-Care and Medication Management. Based on document review, the assessment summary revealed that these were the additional services that were rendered to R1.

Based on the information obtained, the allegation “Resident being overcharged for services not rendered” is unsubstantiated at this time. No deficiencies issued. Exit interviewed conducted and report was delivered.