Complaint Investigation Report

Allegation: Facility staff refuse visitor(s)

It was alleged that R1's son was not allowed to visit R1. To investigate this allegation, LPA conducted interviews with the Designee and two (2) staff members. The interview with the Designee revealed that in December 2024 due to the peak of influenza season, as a precaution the facility notified family members to limit visitations. Two staff members interviewed corroborated with the statement provided by the Designee. Additionally, two (2) out of four (4) residents interviewed expressed no concern regarding this allegation and informed LPA that visitation has never been an issue at this facility. Interview with the Conservator revealed that he/she was well aware of the situation (changes, visiting hours, etc.) and also expressed no concerns regarding this allegation. Lastly, review of the facility "Visiting Sing In Sheet" revealed that from 12/01/2024 to 12/27/2024 all residents had visitors. LPA also observed that R1's son visited R1 every day or every other day. Based on interviews and file/document reviews this allegation is deemed Unsubstantiated at this time.

Exit interview conducted appeal rights explained and copy of this report signed and delivered.