Senior Care Records.

Complaint Investigation Report

Total Care Residental, Cerritos12/05/2023Licence 306004205

Census4
Date signed12/05/2023 03:59:21 PM
Name of licensing program analystAlberto Lopez
Name of licensing program managerLisa Hicks
The inspector’s account

The department’s investigative branch investigated this allegation and did not have evidence to substantiate. Staff denied the allegation. 2 clients stated they were not sure but stated they did not witness any inappropriate sexual interactions between staff and other person.. Regional Center investigated the allegation and it was UNSUBSTANTIATED. There is not enough evidence to substantiate this allegation.

Allegation: Staff is mismanaging resident's P & I monies. It is alleged that facility had clients’ P&I money stolen. Staff interviewed all stated that P&I monies are not kept at facility. Administrator stated that some “facility money, petty cash” is kept at the home and that money is provided to residents when they request it, and it is then deducted on the client’s ledger to keep track of the balance. Administrator stated that the facility petty cash was short one time but could not identify the cause of the shortage. LPA review of the ledger for client’s P&I money and all receipts where in order. 3 of 4 client’s stated they get their P&I money. There is not enough evidence to substantiate this allegation.

Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegations are UNSUBSTANTIATED.

Exit interview conducted with Mary Machado, Administrator and a copy of this report is being provided.

Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction