Complaint Investigation Report

The investigation reveals the following: " Staff handled resident in an aggressive manner”. It is alleged that S3 witnessed S1 and S2 roughly handling C1. S1 and S2 denied the allegation, stating that they had never handled C1 roughly and had only assisted C1 to stand when needed. S4 and S5 have worked with the company for three (3) days and were unable to witness the incidents. The Administrator stated they had never witnessed staff handling clients roughly, and neither staff member have had an incident prior to this situation. Unfortunately, due to the clients' diagnoses, LPA was unable to interview them. During file review, LPA observed there were no disciplinary notices for S1 and S2.

Based on LPA's interviews, the investigation revealed that although the allegation may have occurred or is valid, there is not a preponderance of evidence to prove whether the alleged violation did or did not occur; therefore, the allegation is UNSUBSTANTIATED.

Exit interview conducted with Damieka Lasley and a copy of this record provided.