Complaint Investigation Report

The investigation revealed the following: Regarding the allegation that Covid-19 masking protocols are not being followed, it was alleged: at the time of nurse visit Facility staff were not wearing mask.

The administrator and interviewed staff denied the above allegation and stated that all staff when there were mask mandates in order, the facility followed the most up to date regulations and staff always wear masks while working in the facility. Upon reviewing of training materials LPA observed that staff were trained and followed Covid guidelines / protocols for mask use. During the visit LPA observed all staff at the facility to be wearing face masks. Interviewed residents stated they have not witnessed staff not wearing masks and have no concerns about it.

Regarding the allegation that Nurse is being impeded while trying to provide medical care to resident, it was alleged: facility staff did not allow the nurse to see the resident and provide treatment without wearing full PPE.

The administrator and staff stated that during the Covid period staff tried their best to protect the residents. The administrator and staff stated that staff were trained and followed the Covid guidelines and protocols, and the facility procedure was to wear masks and gowns for all visitors before visiting the residents. The Administrator confirmed that nurses were not impeded while providing medical care to residents, however, were being requested to wear masks and gowns before entering facility / resident’s room. Staff interviews confirmed that medical staff / nurses were allowed in the facility and not impeded to provide medical care to residents. All interviewed residents stated that nurses or other medical staff were never impeded by facility staff while providing medical care to them.