Senior Care Records.

Complaint Investigation Report

Ivy Park at Cerritos, Cerritos08/19/2021Licence 198602608

Census117
Date signed08/19/2021 02:05:03 PM
Name of licensing program analystNina Galarza
Name of licensing program managerWei Siew Ho
The inspector’s account

On 8/11/2021, LPAs interviewed R1-R6, R 1-6 stated the food service is adequate. R1-R6 stated they are provided with 3 meals a day. R1-R6 stated they are given a menu with different options to chose from. R1-R6 stated the portions are sufficient. R 1-6 stated if they wanted more food, they would be provided with more food.

On 8/19/2021 LPAs interviewed R7-R11. R7-R11 stated the food service is adequate R7-11 stated they are provided with 3 meals a day. R7-R11 stated they are given a menu with different options to chose from. R7-R11stated the portions are sufficient. R 7-R11 stated if they wanted more food, they would be provided with more food.

LPAs were provided with a staff roster, resident roster and resident menu.

The investigation revealed of the following: "food service is inadequate". On 8/11/2021 LPAs interviewed Residents 1-6. (6) out of (6) Residents stated food service is adequate. On 8/19/2021, LPAs interviewed Residents 7-11. (5) out of (5) Residents stated the food service is adequate.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is UNSUBSTANTIATED.

An exit interview was conducted, a copy of the report and appeal rights were provided to Maria Dolores Go.

Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction