Complaint Investigation Report

The investigation reveals the following: Regarding “Staff are not maintaining a comfortable room temperature for resident”. It is alleged that R1’s room is very hot in the summer and very cold during the winter. The Executive Director denied the allegation stating each resident have an individual unit that they can control, if the A/C unit is not working the resident can put in a work order and received a portable unit if needed. The Executive Director further stated R1’s A/C unit is operational and has been inspected by two (2) A/C companies who found no issues. 2 out of 2 staff denied the allegation stating all the A/C units work and they respond right away. 10 out of 13 residents stated their system work and they call for assistance whenever they want to change it. 1 out of 13 residents stated their A/C unit is not working but was given portable A/C unit until the repairs are made. 1 out of 13 residents stated their A/C unit is not operational. LPA’s reviewed A/C invoices and confirmed the A/C units are operating normally.

Based on LPA's interviews, observation, and file review the investigation revealed that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Exit interview was conducted with Laura Rodriguez Executive Director and a copy of this report was provided.