Complaint Investigation Report

During today’s visit LPA interviewed seven (7) Residents who shall be referred to as R4 through R10.

The investigation reveals the following: Regarding "Facility has insufficient staffing to meet residents’ needs.”. It is alleged that the facility has a high turnover rate, which led to residents waiting more than an hour for food. The Executive Director at the Time (Lilit Charparyan) denied the allegation stating it has never taken a 1 ½ hours for the residents to receive their food. 2 out of 2 staff denied the allegation. 8 out of 10 residents stated due to the lack of staff they have had to wait an hour or more for their food. 2 out of 10 residents stated they don't eat at the facility or they get there food in 10-15 minutes.

Based on LPA observation, interviews and file review, the preponderance of evidence standard has been met,therefore the above allegations is found to be SUBSTANTIATED. California Code of Regulation, Title 22 are being cited on the attached LIC9099D.

Exit Interview Conducted with Executive Director/ Appeal Rights Provided / A Copy of the Report Issue d.