Complaint Investigation Report

During today’s visit LPA interviewed Executive Director Laura Rodriguez and delivered findings for the investigation.

The investigation reveals the following: Regarding " Staff did not assist resident with ADLs.”. It is alleged that the facility does not assist with the residents’ activities of daily living (ADL). LPA interviewed Executive director Laura Rodriguez and Resident Care Director, Martha Altamira, who denied the allegation stating the facility assist’s residents with ADLs. They further stated residents are reassessed every resident quarterly to ensure their needs are met. 1 out of 1 staff stated the facility assists residents with their ADL’s. 8 out of 10 residents stated the facility helps them with their activities of daily living or they do not need assistance with their activities of daily living. 1 out 10 residents stated the facility was not assisting with their activities of daily living. 1 out of 10 residents stated the facility was not assisting ADL’s.

The investigation reveals the following: Regarding " Staff did not meet resident's needs.”. It is alleged that the facility is not meeting the needs of the residents. LPA interviewed Executive Director Laura Rodriguez and Resident Care Director, Martha Altamira, who denied the allegation stating the facility has always met the needs of the residents. 8 out of 10 residents denied the allegation stating the facility has always met their needs. 2 out of 10 residents stated the facility was not able to meet their needs.

Based on LPA's interviews, investigation revealed: Although the allegation may have happened or is valid,

there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the

Exit interview conducted with Laura Rodriguez and a copy of this record provided.