Complaint Investigation Report

The investigation revealed of the following: In regards to the allegation of " Facility staff did not dispense correct medications to resident" LPA interviewed 13 residents and all denied the allegation. All reported the staff dispensed the medication to them on time and with corrected medication. They have no issues or complaints about the medication in the facility. LPA also reviewed 6 residents' medication in the medication room and all the medication are managed correctly and properly.

In regards to the allegation of " Facility staff did not provide care to resident" LPA interviewed 13 residents and 9 out of 13 residents denied the allegation and reported they are happy and satisfied with the care that provided from the facility. All staff are nice to them and they have no complaints or concerns about the facility. LPA interviewed staff and they also stated that they never got any complaints from residents about the care that they provided to the residents. They usually tried to accommodate each residents needs. Each resident has their own schedule for showering or toileting. The staff would check on the residents regularly and ensure they are dry and comfortable.

Based on statements and interviews conducted with staff, residents, there was not enough supportive evidence to concur with the reported allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

Exit Interview Conducted but due to technical difficulties, LPA Wong was not able to print the complaint report and LPA will email the complaint report to Executive Director.