Complaint Investigation Report

194700626-2-6-2025-47-HC-SDUU-DJMTN3-20250716145200

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

HOME CARE SERVICES , 744 P STREET, MS 09-14-90

This is an official report of an unannounced visit/investigation of a complaint received in our office on

01/30/2025 and conducted by Evaluator Ryan Chan

COMPLAINT CONTROL NUMBER: 47-HC-20250130095942

Garner Cruz, Jr. Licensee and Maria Cadag Staffing Manager

Home Care Aide did not complete the required training hours

On 2/6/25, Home Care Services Branch Enforcement Analyst (EA), Ryan Chan conducted an investigation visit regarding the above complaint allegation. Upon arrival, EA met with Garner Cruz, Jr. Licensee and Maria Cadag Staffing Manager.

During today's visit, analyst reviewed ten home care aide (HCA) files. Although HCAs completed orientation, 7 of 10 HCAs did not have the additional initial training and 3 of 10 did not have annual training required per Health and Safety Code 1796.44. Licensee stated training has been completed for HCAs, however, proof of training could not be verified at the time of the visit.

Based on interviews conducted and records reviewed, the preponderance of evidence standard has been met, therefore, the above allegation is found to be SUBSTANTIATED. Health and Safety Code, Division 2, Chapter 13, Section 1796.44 is being cited on the attached HCS 9099D.

EA concluded the visit with an exit interview and provided a copy of this report along with appeal rights to the licensee.