Complaint Investigation Report

194700626-12-3-2024-47-HC-SDUU-DC2VC9-20241217151844

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

HOME CARE SERVICES , 744 P STREET, MS 09-14-90

This is an official report of an unannounced visit/investigation of a complaint received in our office on

10/03/2024 and conducted by Evaluator Mila Quinto

COMPLAINT CONTROL NUMBER: 47-HC-20241003141136

Home care aides are providing medical services

Home Care Services Branch, Enforcement Analysts (EAs), Mila Quinto and Jane Cong-Huyen conducted an investigation visit to Felicity Care Group Inc. to deliver the complaint findings regarding the above allegation. EAs met with Garner Cruz Jr.

According to the interviews with the licensee and HCA, HCA assist the client with tube feeding by dispensing the machine and also disconnecting the machine. EAs reviewed documents showing HCA assist the client with the feeding tube and HCA provide a hands-on assistance.

Based on interview conducted and records reviewed, the preponderance of evidence standard has been met. Therefore, the above allegation are found to be SUBSTANTIATED. Health and Safety Code, Division 2, Chapter 13, Section 1796.12(n). See HCS9099D

A copy of this report and appeals rights were provided to the licensee via email.