Complaint Investigation Report

Regarding Allegation #1: Staff are stealing from residents. It is being alleged that staff stole residents’ personal and incidental (P&I) money. CCLD staff toured the facility and noted administrator documenting the account for R1 money account. Record review indicate that there are 4 P&I ledgers. Records indicate that residents take out their money in full every month and there is a zero balance. The ledger is kept current, and no errors are found. LPA Calderon noted a surety bond for $4000.00 was posted. Reviewed 11 incident reports from 05/23/2024 to 10/09/2024. Incident report for 09/17/2024 indicates that 1 out of 4 residents claims that the staff stole $4000.00 of which $531.00 is owed. 2 out of 2 staff indicate that only the administrator deals with resident money and that accurate records are kept. R1 indicates that S1 did not pay what was due to R1 on time but got the money eventually. 3 out of 4 residents indicate that S1 gives them their money and that every month there is a zero balance in their account.

Regarding Allegation #2: Staff are isolating residents. It is being alleged that the staff are not allowing residents to socialize. CCLD staff noted residents leaving for day program and leaving the facility interact with the outside world. Records indicate that R1 has health issues. 2 out of 2 staff indicate that residents go to day program every day and have family and guest visits. 2 out of 2 staff indicate that resident leave the facility and are never isolated from other people. 3 out of 4 residents indicate that the staff has never isolated them. 3 out of 4 residents indicate that they go to day program and interact with family and friends.