Complaint Investigation Report

SCLARC Informal Conference Form (Dated: 11/01/2024), Text Message Chain (Dated:08/29-09/2024) and Email Documents (Dated: 09/04/2024-10/01/2024), from the facility.

The investigation revealed the following: Allegation #1- Unlawful Eviction.

The details of the complaint alleged that the facility did not give the former client a 30-day eviction notice, prior to being told they had to leave. On 3/18/25, at 2:57pm, the department interviewed former client (C1) and on 3/19/25, from 10:00am-2:00pm, the department interviewed staff (S1-S2) regarding the allegation. Former client (C1) denies that the facility ever gave them an eviction notice. Staff (S1-S2) denied the allegation that the facility gave an Unlawful Eviction to the client. All Staff (S1-S2) stated that the client was aware of the eviction and was given notice on 09/04/2024 and left on 10/17/2024. Staff also stated that they found the eviction notice crumpled up and thrown in the trash can in the client’s room. Additionally, stated staff, the South-Central Los Angeles Regional Center was sent a copy of the notice, as well as Community Care Licensing on the same day. Staff stated that the regional center tried to find other placement facilities for the client, but the client would always miss the scheduled meetings.

The department reviewed the eviction notice (Dated: 09/04/2024), Special Incident Report (Dated: 10/02/2024), SCLARC Informal Conference Form (Dated: 11/01/2024) and Email Documents (Dated: 09/04/2024-10/01/2024) regarding the eviction. The documentation reviewed verifies that the South-Central Los Angeles Regional Center, Community Care Licensing Division, and the client new of the pending eviction.

A review of the eviction notice revealed that (C1) was issued a 30-day eviction notice for non-compliance with facility house rules, causing a hostile home environment for clients in care, and disrupting daily operations of the facility. The department also observed that the regional center was notified on 09/04/24 of the eviction and was in the process of setting up (C1) with Supportive Living Services. The department further observed that Community Care Licensing Division was made aware of the eviction and that all components of the eviction letter were included per Title 22 regulations.

Based on interviews and records reviewed, there is insufficient evidence to support the allegation that the facility issued an Unlawful Eviction. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated .

Allegation #2- Staff stole resident’s money.

The details of the complaint alleged that the facility administrator stole the former client’s money by making themselves the payee and transferring the money into their personal account. On 3/19/25, from 10:00am-2:00pm, the department interviewed staff (S1-S2) and clients (C1-C3) regarding the allegation. Staff (S1-S2) denied the allegation that the Staff stole resident’s money. All staff (S1-S2) stated that the facility has never stolen any money from the client. They further state that the client had problems getting their P & I money before they came to the facility.